eCommerce Virtual Assistant

eCommerce Virtual Assistant

Overview

Virtual Assistant”– this term has been buzzing around for quite some time now. Many companies are searching a VA who could help with the accomplishment of certain business tasks. What, exactly, does a virtual assistant do?

A virtual assistant (VA) is someone who is skilled in providing administrative, technical and/or creative business support services. They work offsite as well, thus the term “virtual.” Virtual assistants provide various types of services, depending on their respective skillsets and on what the companies require and need. We, at Aregb, have taken the term virtual assistant and created a new term called “eCommerce virtual assistant”

We will find and train a staff member exclusive to your business and your job requirements. They can do a multitude of tasks to help free up your time, so you can grow your eCommerce business. Some of the tasks they can perform are:

  • eCommerce listing creation and optimization
  • Order processing
  • eCommerce Inventory management
  • Adding tracking for orders
  • Customer service
  • Basic photo editing & re-sizing
  • Amazon competitor analysis and market research
  • Other marketplace & eCommerce tasks

Case Study

Company Overview

The company is a large mobile phone and accessories retailer

Challenges

  • Had constant inventory coming in and new products to sell, but not enough time to keep up with the listing creation
  • As sales increase so did the requirement for customer support

Solution

Aregb builds a team of eCommerce virtual assistants for the client exclusive to their company. 2 x staff members are trained to do eBay listings, Amazon and Magento. These two staff members become the clients listing team.

We also hire and train 1 x customer support representative to help answer hundreds of emails that the client was getting per day. The client provides 2nd Office with all the support and training documents for their company, we then train his staff member and within a few weeks the staff is already answering messages without any support from the client or Aregb.

Summary

The client is no longer behind on creating listings and see’s 30% increase in sales within the first month. With the additional staff for customer support, Amazon ratings are maintained and the company see’s an overall growth within the first few months and they are able to expand into another sales category. Overall, the client see’s a cost savings of 70% by hiring staff from Aregb.

Services

eCommerce virtual assistants are available through our dedicated staff member plan: